Privacy Policy
Last updated: September 8, 2026
Barricade is a platform operated by John Gomez Creative LLC, a California limited liability company. This policy explains what we collect and how we use it.
What information we collect
When you use Barricade, we may collect your name, email address, and phone number—especially when you buy an experience or create an artist account. Payment details are handled by Stripe; we do not store your full card numbers on our servers.
How we use it
We use this information to run the service: sending purchase confirmations, door times, check-in details, experience and show updates, event reminders, and messages you expect as a fan or artist. We also use basic analytics to understand how the platform is used so we can improve it.
Who we share it with
We work with trusted services that help us operate Barricade: Stripe processes payments, Resend sends email, Twilio sends SMS, Clerk handles sign-in and account security, and Sentry helps us catch errors (personal details are scrubbed before anything reaches it). They only receive what they need to provide those services. We do not sell, rent, or share your mobile phone number with third parties or affiliates for marketing or promotional purposes. Your phone number is used to deliver the order SMS messages you opted in to at checkout, if you did. The one exception is the artist: see “The artist and your data” below.
The artist and your data
When you buy an experience, you are buying it from the artist. As the seller, the artist has direct access to the purchaser record for their show—your name, email, phone number, and purchase information—to deliver the experience and check you in, and can export it from Barricade at any time. Artists may use that information subject to applicable law and the consent choices you make. Artists may email you about their music, shows, and news; every such email includes a way to unsubscribe. Artists may only text you for marketing if you separately opt in to their texts at checkout (the optional “Get news from [artist]” box). That opt-in is never required to purchase, and you can reply STOP to any message to withdraw it. Artists may share your contact information with the tools they use to reach fans only in line with the consent you gave. Two of those can be connected directly to Barricade: if the artist uses Laylo, your email is added to their Laylo list along with your purchase (which show, price, zip code, and the link that brought you there), and your phone number goes across only if you opted in to their texts; if the artist connects their Shopify store, your name and email are added to their store's customer list (tagged as a VIP buyer), and your phone number and marketing preferences go across only if you opted in. Either way, the artist's own privacy policy governs what they do from there.
Discovery
Some artists opt in to Barricade's discovery network. If the artist you bought from has, we may show you experiences from other participating artists near you. We never give those artists your information; they only learn about you if you buy from them.
SMS messaging terms
Order texts are optional. If you check the “Get important VIP updates by text” box at checkout on barricade.live (it is unchecked by default and not required to buy), or tap “Text me updates” on the order confirmation page, you consent to receive text messages from Barricade about your purchase: purchase confirmation, door time and check-in details, event reminders, and important show updates (for a Secret Show, the location drop). If you don't check it, you still get all of this by email.
Message frequency: You may receive up to 4 SMS messages per event you purchase. Message and data rates may apply depending on your mobile carrier and plan.
Opt-out: You can stop receiving SMS messages at any time by replying STOP to any message from Barricade. After opting out, you will receive one final confirmation message and no further texts will be sent.
Help: Reply HELP to any message from Barricade for support information, or email support@barricade.live.
Carriers supported: Barricade SMS is compatible with major U.S. carriers including AT&T, T-Mobile, Verizon, and others. Carriers are not liable for delayed or undelivered messages.
No mobile sharing: Your mobile number will not be sold, rented, or shared with any third parties for their own marketing purposes. The artist you bought from receives it as the seller of your experience, and may send you marketing texts only if you separately opted in to that artist's texts. Consent to receive any SMS, order-related or marketing, is not a condition of purchase.
Cookies and tracking
Barricade uses essential cookies for authentication and session management. We may also use analytics tools (such as Google Analytics or Meta Pixel) to understand traffic and improve the platform. You can manage cookie preferences through your browser settings.
Data retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes. You may request deletion of your data by contacting us at the email below.
Contact
Questions about this policy? Email support@barricade.live.