01How does the artist get paid, and when?
Artists keep 93% of every sale. Your earnings land in your Stripe account after each show, and Stripe moves them to your bank on its standard daily payout schedule. No manual wire, no 30-day reserve, no waiting til the end of tour to get paid.
02What's the fee? Are there hidden charges?
7% flat platform fee on the face value of the ticket. Stripe’s card processing (2.9% + 30¢ for US cards) is passed through to the fan as an itemized line, not hidden markup. Sales tax, where required, is also itemized. That’s the entire stack. We never add “convenience,” “venue,” or “facility” fees. If you see a number on a Barricade page, you can account for every dollar of it.
03Who owns the fan data?
The artist does. Every buyer’s name, email, and purchase history is available in the artist’s dashboard and can be exported to CSV at any time without approval, throttling, or fee. Barricade never sells or rents fan data, and it is not shared across artist accounts. If the artist leaves the platform, they take the full list with them.
04What's Barricade's job — and what's mine?
Barricade is the tool you sell and run your VIP with: the page, the checkout, the fan list, day-of check-in, and payouts. The experience itself is yours — on purpose. That means the artist handles every logistic of the experience: venue permission and negotiations, on-site responsibilities like staffing and scheduling, and delivering every perk exactly as it was sold. Fans are buying from you— the promise on the page is yours to keep. If a perk can’t happen as sold, it’s on you to make it right with your fans (and refunds are a click away in your dashboard).
05Can I put my whole roster on Barricade?
Yes. Each artist gets their own account, branded page, and Stripe connection, but a manager can be granted access across multiple artist accounts for reporting and day-of-show operations. Roster-level tooling (unified reporting, bulk show creation, tour templates) is on the roadmap for managers with 3+ artists; talk to us and we’ll prioritize it against your timeline.
06How are chargebacks and refunds handled?
Refunds initiated by the artist (e.g. show cancelled) reverse cleanly from the artist’s Stripe balance and return the 7% platform fee to the fan. For chargebacks, Barricade — as the merchant of record — owns the dispute: we pull together an evidence package automatically from the purchase record (payment detail, check-in status, show metadata, correspondence) and submit it to Stripe on your behalf. If a dispute is lost, the financial reversal flows through to the artist’s Stripe balance, same as DICE and other Stripe-Connect ticket platforms — and we share every outcome transparently.
07Who's the merchant of record? What about taxes?
Barricade is the merchant of record on every sale. We run the checkout, and we handle sales tax — computed automatically at checkout via Stripe Tax, itemized for the fan rather than absorbed into your price, and collected where required. You never touch a tax form for a VIP sale. What lands in your payout is your revenue; the income taxes on your own earnings are the one tax job that stays with you, same as any show income. If your tour has specific tax requirements we should know about, say so on the intake.
08How long does it take to get set up?
The fastest artists have a live show page within 15 minutes of signing up: create your account, connect your Stripe account (if you’re new to Stripe, creating a new account takes 10–15 minutes), then it’s time to build your page. The page will then go to our admin for approval. Once your page is approved you are ready to go live.