Frequently Asked Questions.

Artists keep 93% of every sale. Your share goes directly to your connected Stripe account when a fan buys. Stripe then pays out to your bank on its normal schedule. Barricade does not hold your funds.

Barricade charges a flat 7% platform fee. Stripe processing is itemized separately at checkout. We do not add convenience, venue, or facility fees.

The artist does. Buyer information and consent status are available in your dashboard and can be exported at any time. Phone numbers are only included for artist marketing when the fan has separately opted in. Barricade does not sell fan data or share it across artist accounts.

Barricade provides the page, checkout, fan list, check-in tools, refunds, and payment infrastructure. The artist is responsible for the experience itself, including venue coordination, staffing, scheduling, and delivering the VIP package as sold.

Yes. Each artist has their own account, page, and Stripe connection. Managers can be given access across multiple artist accounts. Contact us if you’re looking to bring a roster onto Barricade.

Artists issue refunds from the Barricade dashboard. The artist’s share is returned from their Stripe balance and Barricade returns its platform fee. Stripe does not return its processing fee on a refund.

Chargebacks are the responsibility of the artist account. If a fan disputes a purchase and the dispute is lost, the amount is deducted from the artist’s Stripe balance. Barricade makes the transaction details, check-in status, and fan communications available for the dispute.

The artist is the seller of the VIP experience. Barricade provides the software and payment infrastructure.

Barricade does not currently collect or remit sales tax on the artist’s behalf. If sales tax applies to a sale, the artist is responsible for it. Income tax on artist earnings is also the artist’s responsibility. Barricade provides the sales records needed for reporting. Consult your accountant or tax adviser about your situation.

If Barricade becomes legally required to collect or remit tax in a jurisdiction, we will update the platform and notify affected artists.

Create your account, connect Stripe, and build your VIP page. New pages are reviewed by Barricade before they go live.