01How does the artist get paid, and when?
Artists keep 93% of every sale. Once the show is over, Stripe’s standard payout schedule moves it to their bank (typically 2–5 business days after the first payout, then daily after that). No manual wire, no 30-day reserve, no waiting til the end of tour to get paid.
02What's the fee? Are there hidden charges?
7% flat platform fee on the face value of the ticket. Stripe’s card processing (2.9% + 30¢ for US cards) is passed through to the fan as an itemized line, not hidden markup. Sales tax, where required, is also itemized. That’s the entire stack. We never add “convenience,” “venue,” or “facility” fees. If you see a number on a Barricade page, you can account for every dollar of it.
03Who owns the fan data?
The artist does. Every buyer’s name, email, and purchase history is available in the artist’s dashboard and can be exported to CSV at any time without approval, throttling, or fee. Barricade never sells or rents fan data, and it is not shared across artist accounts. If the artist leaves the platform, they take the full list with them.
04Can I put my whole roster on Barricade?
Yes. Each artist gets their own account, branded page, and Stripe connection, but a manager can be granted access across multiple artist accounts for reporting and day-of-show operations. Roster-level tooling (unified reporting, bulk show creation, tour templates) is on the roadmap for managers with 3+ artists; talk to us and we’ll prioritize it against your timeline.
05How are chargebacks and refunds handled?
Refunds initiated by the artist (e.g. show cancelled) reverse cleanly from the artist’s Stripe balance and return the 7% platform fee to the fan. For chargebacks, Barricade pulls together an evidence package automatically from the purchase record (payment detail, check-in status, show metadata, correspondence) and submits to Stripe. The underlying liability for chargebacks sits with the artist account in the marketplace model, same as DICE and other Stripe-Connect ticket platforms, but we fight the dispute on their behalf and share the outcome transparently.
06What about sales tax?
Barricade uses Stripe Tax to compute and collect sales tax automatically based on the fan’s billing address at checkout. Tax is itemized, not absorbed. Event-location-based tax rules (for states that require remitting to the venue jurisdiction rather than the buyer’s) are on the roadmap pending counsel review of marketplace-facilitator obligations per state. If your tour has specific tax requirements we should know about, say so on the intake.
07How long does it take to get set up?
The fastest artists have a live show page within 15 minutes of signing up: create your account, connect your Stripe account (if you’re new to Stripe, creating a new account takes 10–15 minutes), then it’s time to build your page. The page will then go to our admin for approval. Once your page is approved you are ready to go live.